Resources
Helping your child start their journey to thriving is a big leap, and our team at Mind Works is here to support parents at every step of the way. Navigate our helpful resources below to find payment information, common FAQs, and helpful blog posts to guide you.
New Client Information
Learn more about insurance, rates, and payment options for child services and/or parent support.
Have questions about starting with Mind Works? Save yourself the call and view our most common FAQs.
Educate and grow as a parent with expert-written blog posts on children’s behavioral health and parenting tips.
Payment Information
At Mind Works, we work with major commercial insurance payers. Our providers are contracted with a variety of the following insurance companies:
- Aetna
- Blue Cross Blue Shield – (Call to verify your plan is accepted)
- Carelon
- Cigna
- Evernorth
- Humana
- Magellan
- Optum
- Oscar
- Tricare
- United
Please note that not all of our clinicians are “In-Network” with all of the payers listed above, however we have several providers that are contracted with each payer and are adding more all the time. We will let you know if your provider is contracted with your plan at the time of scheduling. If your insurance company is not listed, please mention it to our patient liaison. We may be in the process of working out a contract with them.
Commercial Insurance Patients
Please remember that your insurance contract is between you and your insurer. We do attempt to verify eligibility and benefits as a courtesy prior to your first appointment, however, insurance companies do not guarantee payment when they quote benefits. It is ultimately your responsibility to understand your plan benefits. You should contact your carrier directly to ensure you are aware of any limitations to your coverage. If your insurance company pays only part of your bill or rejects a claim, you are financially responsible for the remaining balance. Full payment of co-pays and co-insurance are due at the time of service. We do not carry balances. Outstanding balances must be satisfied prior to additional services being scheduled.
Patients With No Insurance or Out of Network
Patients with no insurance or who hold out of network plans are required to pay in full at the time of service. We will provide appropriate documentation for clients wishing to file for out of network reimbursement
Cancellation Policy
If you cancel your appointment you must provide 24 hour notice or a $130 cancellation fee will be charged. Please note that this policy is strictly enforced.
Medical Records
Need a copy of your medical records? Get them easily and securely online.
Feeling Overwhelmed by Parenting Challenges? Let’s Tackle This Together.
Parenting can be full of pressures, uncertainties, and challenges. Together, we’ll create a supportive plan tailored to your child’s needs, ensuring you both are set up for success.
Frequently Asked Questions:
Mind Works specializes in services for children and teens aged 3 to 17, offering a range of behavioral health treatments tailored to the specific needs of young patients.
We offer comprehensive mental health services, including psychological assessments, evidence-based therapy, medication management, and parental guidance, all delivered by our team of highly trained professionals.
If your child is experiencing difficulties with emotions, behavior, learning, or social interaction, or if you’ve noticed significant changes in their mood or behavior, reaching out to Mind Works for an assessment can be a beneficial first step.
Yes, our team is experienced in addressing a wide range of behavioral health concerns, including ADHD, anxiety, depression, and more, using individualized treatment plans.
Play therapy is a therapeutic approach primarily used with children, where play is used as a means for them to express their feelings, experiences, and cognitive processes. It’s especially effective for children who may not be able to articulate their emotions or experiences through traditional conversation.
Our integrated healthcare approach ensures that when medication is part of a child’s treatment plan, it is closely coordinated with therapy and other interventions, overseen by our prescribers and mental health professionals for a holistic approach to wellness.
Mind Works stands out due to our collaborative approach, specialized expertise in pediatric mental health, comprehensive treatment options, and commitment to evidence-based care, ensuring your child receives the highest quality of support.
Good Faith Estimate
Under the No Surprises Act (H.R. 133 – effective January 1, 2022), health care providers need to give clients or patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.
- This Good Faith Estimate (GFE) shows the costs of items and services you can reasonably expect for your health care needs.
- You have the right to receive a GFE for the total expected cost of any non-emergency items or services.
- The GFE does not include any unknown or unexpected costs that may arise during treatment. You may experience additional charges if complications or exceptional circumstances occur.
- If you receive a bill at least $400 more than your GFE, you may dispute or appeal the bill.
- You may contact the health care provider or facility listed to let them know the billed charges are higher than the GFE. You may ask them to update the bill to match the GFE, negotiate the bill, or ask if financial assistance is available.
- You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about four months) of the date on the original bill.
- There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this GFE. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.
- Make sure your health care provider gives you a GFE within the following timeframes:
- If the service is scheduled at least three business days before the appointment date, no later than one business day after the date of scheduling;
- If the service is scheduled at least ten business days before the appointment date, no later than three business days after the date of schedule; or
- If the uninsured or self-pay client requests a GFE (without scheduling the service), no later than three business days after the date of the request. Healthcare providers must supply a new GFE within the specified timeframes if the patient reschedules the requested item or service.
Note: A Good Faith Estimate is for your awareness only and does not require immediate financial commitment or payment.
To learn more, go to www.cms.gov/nosurprises or call 800-985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800-985-3059. Keep a copy of this Good Faith Estimate in a safe place or take pictures of it. You may need it if you receive a bill in a higher amount.
If you have questions or concerns, please reach out.
Success Stories
“Highly recommend Mind Works. I am a clinician in Illinois and needed to find a clinic in Texas that could provide services to my client that was moving. This is no easy feat to do across the United States. Mind Works was fabulous to work with from the very beginning. Coordination of care was 5 stars and my “previous” client is very happy with their new counselor. Thank you very much for going above and beyond during this difficult time so many other counseling offices are facing. I appreciate all the help and coordination you offered my client!”
“I have known the owners for over 8 years and have taken a family member to Mind Works. Therefore, I can speak of them both personally and professionally. There truly is no better place for this service, especially for children and young adults. On the personal level, I know how much they truly care about everyone they meet. On a professional level, the entire staff is a reflection of the dedication to helping others and competence that gets results that the owners exude. During the incredibly trying time of this pandemic and the fear and anxiety it has caused many people, we are incredibly blessed to have Mind Works available to support.”
“The front desk staff is kind and courteous and helped me find the right therapist for my child. When I met my therapist she was kind and explained the process to me. I love that she included me in the play therapy process and helped me understand how to help my child. Thankful for the therapists at Mind Works!”
“Mindworks is the leader in child centered play therapy and collaborative care in San Antonio and surrounding areas. Their focus is solely on the mental health of children and teenagers. Each clinician at all four locations is seasoned, knowledgeable, experienced, and capable. Parents trust that their child is going to get the treatment and services they need and deserve.
I thoroughly enjoyed working as a clinician at Mindworks. The support and leadership is consistent and outstanding. Unlike any other job that I have had, leadership and clinicians work together to cultivate an awesome work environment.”
Help Your Child Soar to New Heights
A world of possibility awaits your child, and we’re so excited for the opportunity to help them work through roadblocks, improve their skills, and unleash their potential. Get in touch with our team and start your child down a happier, healthier path today!
